Items and Item Detail pages inaccessible for some users

Resolved·Partial outage

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Jul 15, 2019, 09:26 PM

Jul 16, 2019, 01:22 AM

Updates

Write-up published

Read it here

Resolved

On Monday, July 15th from 11:30 AM \(All times PDT\) until 2:30 PM our Items List and Item Detail pages were down for users who were integrated with Bitbucket.

The reason for the outage were some complications migrating Bitbucket APIs from v1 to v2. The way we were storing new tokens was mishandled, but shortly resolved.

We've resolved a process of ensuring this doesn't happen again. We know that you rely on Rollbar and we’re sorry to let you down. If you have any questions, please don't hesitate to contact us at support@rollbar.com.

Thu, Jul 18, 2019, 05:26 PM

Resolved

We have not seen any new occurrences of this error.

Tue, Jul 16, 2019, 01:22 AM(2 days earlier)

Monitoring

We've identified the issue, deployed a fix, and are monitoring new errors.

Mon, Jul 15, 2019, 11:13 PM(2 hours earlier)

Identified

We're investigating an issue where the Items, Item Detail, and SCM Settings pages 500 for some users. We've identified the cause and are working on a fix.

Mon, Jul 15, 2019, 09:26 PM(1 hour earlier)