Web App - Assets not loading

Incident Report for Rollbar

Resolved

This incident has been resolved. The primary cause was that our rollbar.com TLS cert was improperly constructed which resulted in our CDN, and other 3rd parties like our Heroku integration, to fail on validation of the TLS connection to our Google Load Balancer. We have rebuilt and installed the cert with the proper embedded intermediate cert.

Posted Nov 22, 2021 - 17:25 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 22, 2021 - 15:03 PST

Update

We are continuing to investigate this issue.

Posted Nov 22, 2021 - 15:02 PST

Investigating

RQL and Service Links pages are not loading for customers. We are currently investigating the issue

Posted Nov 22, 2021 - 12:53 PST

This incident affected: Web App (rollbar.com).